HELP & FAQS

WHAT'S INCLUDED

First-time clients who haven’t had their home cleaned professionally within the last month will need to add the First Time Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly Victoria cleaning services moving forward!

 

Living Areas & Bedrooms

 

Vacuum/Sweep/Mop
Remove cobwebs
Dust all surfaces and items
Clean ceiling fans and light fixtures
Dust blinds and vents
Make beds
Switch plates cleaned
Doorknobs cleaned and disinfected
Wipe down door frames and door facings
Wipe down window sills
Vacuum baseboards
Vacuum under furniture (please note our cleaners will not lift furniture that weighs more than twenty pounds)
Wipe down furniture

 

Bathrooms

 

Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected
Toilets cleaned and disinfected
Floors cleaned and disinfected
Mirrors cleaned
Clean ceiling fans and light fixtures
Dust blinds and vents
Exterior of cabinets and drawers cleaned
Remove cobwebs
Carpeting vacuumed
Empty trash, wipe down trash can
Switch plates cleaned
Doorknobs cleaned and disinfected
Wipe down door frames and door facings
Wipe down window sills
Wipe down baseboards

 

Kitchen

 

Sweep/Mop
Thorough Dusting
Remove cobwebs
Clean ceiling fans and light fixtures
Dust blinds and vents
Sinks, fixtures, counters cleaned and disinfected
Exterior of appliances cleaned
Exterior of cabinets and drawers cleaned
Microwave cleaned and disinfected, inside and out
Exterior of range hood cleaned
Stove top, burners, drip pans, and knobs cleaned
Stainless steel polished
Empty trash, wipe down trash can
Switch plates wiped down
Doorknobs cleaned and disinfected
Wipe down door frames and door facings
Wipe down window sills
Wipe down baseboards
Vacuum under furniture (please note our cleaners will not lift furniture that weighs more than twenty pounds)
Wipe down furniture

 

You can book your RM Cleaning Solutions, LLC cleaning services 24 hours a day on our booking page here.

Our Move In/Move Out option delivers a thorough cleaning to prepare the home for you or the new family moving in! Please ensure that the home is empty prior to our cleaning service and that there are no other people (movers, tradespeople etc) working in the space. And we will need electricity and water!

 

Please note, if the home is particularly dirty, we may need to add the First Time Clean service to your cleaning in order to give our cleaners time to complete their work.

 

Living Areas & Bedrooms

 

Vacuum/Sweep/Mop
Remove cobwebs
Dust all surfaces
Clean ceiling fans and light fixtures
Switch plates cleaned
Doorknobs cleaned and disinfected

 

Bathrooms

 

Counter tops, sinks, showers, bathtubs, fixtures cleaned and disinfected
Toilets cleaned and disinfected
Floors cleaned and disinfected
Mirrors cleaned
Clean ceiling fans and light fixtures
Cabinets and drawers cleaned inside and out
Remove cobwebs
Switch plates cleaned
Doorknobs cleaned and disinfected

 

Kitchen

 

Sweep/Mop
Thorough dusting
Remove cobwebs
Clean ceiling fans and light fixtures
Sinks, fixtures, counters cleaned and disinfected
Appliances cleaned inside and out
Cabinets and drawers cleaned inside and out
Exterior of range hood cleaned
Stove top, burners, drip pans, and knobs cleaned
Stainless steel polished
Switch plates wiped down
Doorknobs cleaned and disinfected

 

All Rooms

 

Wipe down window sills
Vents dusted and wiped down
Blinds dusted & wiped down (note: we do not wipe down thin metal or plastic blinds due to danger of bending/breaking)
Wipe down baseboards, door facings, door frames, spot-clean walls (some marks/stains may need to be painted over)

 

You can book your RM Cleaning Solutions, LLC cleaning services 24 hours a day on our booking page here.

First time clients who haven’t had their home cleaned professionally within the last month will need to add the First Time Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly Victoria cleaning services moving forward! Otherwise, we cannot guarantee the level of service.

 

Living Areas & Bedrooms

 

Vacuum/sweep/mop
Remove cobwebs
Dust all surfaces and items
Dust ceiling fans, light fixtures, blinds, and vents
Dust baseboards & window sills
Make beds
Switch plates cleaned
Doorknobs cleaned and disinfected

 

Bathrooms

 

Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected
Toilets cleaned and disinfected
Floors cleaned and disinfected
Mirrors cleaned
Dust ceiling fans, light fixtures, blinds, and vents
Dust baseboards & window sills
Exterior of cabinets and drawers cleaned
Remove cobwebs
Carpeting vacuumed
Empty trash, wipe down trash can
Switch plates cleaned
Doorknobs cleaned and disinfected

 

Kitchen

 

Sweep/mop
Thorough dusting
Remove cobwebs
Sinks, fixtures, counters cleaned and disinfected
Exterior of appliances cleaned
Exterior of cabinets and drawers cleaned
Microwave cleaned and disinfected, inside and out
Dust ceiling fans, light fixtures, blinds, and vents
Exterior of range hood cleaned
Stove top, burners, drip pans, and knobs cleaned
Stainless steel polished
Empty trash, wipe down trash can
Switch plates wiped down
Doorknobs cleaned and disinfected

 

You can book your RM Cleaning Solutions, LLC cleaning services 24 hours a day on our booking page here.

TRUST & SAFETY

if something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7-day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.

All of our folks are interviewed by the owners and pass a background check. Only about 10% of the people that apply end up working as a RM Cleaning Solutions certified cleaner.

We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously

Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

MISCELLANEOUS

For one, two and three bedroom homes, we send a single cleaner. For large home with four bedrooms or more, we typically send a team of two, although recurring cleaning services may only need one. In a hurry? Let us know and we’ll see what we can do!

Absolutely! Contact us and we will work out all the details!

No worries! You can either email us at [email protected] or call/text us at (480) 526-4703 and we will take care of everything. Please give us 24 hours’ notice, otherwise, there is a $75 cancellation fee.

Our cleaners do their absolute best to provide exceptional service, but there are certain things that we cannot offer/guarantee. Liability, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please call us to discuss!

That being said, the following are services that we do not provide:

We cannot perform services while other services are being performed in or around the home (plumbing, painting, construction, etc.)

No lifting or moving of heavy items (refrigerator, stove, tables, etc.)

No moving vases, hung pictures, or other delicate items.

We are happy to load your dishwasher, but cannot replace dishes in cupboards once complete. We don’t want to break anything.

Cleaning any item or area that cannot be safely reached using telescopic cleaning tools and a step stool.

Removing excessive pet hair from upholstery.

Cleaning exterior windows.

Cleaning Mini Blinds. Our cleaners are happy to dust horizontal metal or plastic mini blinds, but we have found that they are easily bent or damaged if anything beyond dusting is attempted.

Removing strong odors (mold, animal waste, smoke, etc.) Again, we will do our best.

Cleaning inside dishwashers and washing machines.

Cleaning light bulbs.

Cleaning rodent/insect infested homes.

Removing excess paint from surfaces.

Post-construction cleaning. We can provide that service, but it does not fall within the parameters of our online booking system and would require an in-person visit to make a quote.

Deep carpet/floor cleaning (steam cleaning, polishing, waxing, etc.)

Heavy marks/stains on walls, baseboards, other painted surfaces. We don’t want to potentially damage your paint!

Bed bugs & other insects: Issues related to insects, especially bed bugs, will require the home

to have a professional bed bug removal service and a carpet steam cleaning before we can

help. Once completed, we’ll be able to start cleaning services. If we discover there is an insect

problem or bed bugs. We’ll have to stop the cleaning and refer an insect removal service.

Garages & patios: We need to keep our teams indoors with Arizona heat. It’s too dangerous for

us to clean outdoors without special considerations. On top of that, we don’t carry the necessary

pressure washers to clean patios and garages correctly. Because of this, we can’t clean garages

or patios. If this is needed, we’re always happy to refer one of our friends who can help.

It is important to book the cleaning service that matches the actual size and needs of your home to ensure our cleaners are prepared and allocated sufficient time to clean your entire home effectively. When additional rooms are added upon the cleaner’s arrival, it can lead to incomplete cleaning and disrupt our schedule. Accurate bookings allow us to provide consistent, thorough, and reliable service every visit. If you need to update your booking to reflect the actual number of rooms and bathrooms in your house, please contact us for assistance.

During renovations, fine dust and debris can accumulate, which standard cleaning services do not typically cover. A post-construction clean is essential to remove this dust and debris, ensuring a thorough and deep clean of your home. Once the initial post-construction clean is completed, we can seamlessly transition to the bi-weekly maintenance cleaning you need. This approach helps us provide the highest quality of service and avoid any issues with incomplete cleaning due to renovation dust. Please contact us by email at [email protected] text/phone us at (480) 526-4703 to discuss.

GETTING STARTED

We price based on the square footage and the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.

We provide service to Phoenix and surrounding cities.

You bet! You’ll find the extra services we offer on our booking page here. If there are any special instructions, please let us know in the area provided.

When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account here.

Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.

You can submit a password change request on the customer login page here.